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Title:  Bilingual Temporary Customer Service Representative

Date:  Jan 7, 2022
Location: 

Mississauga, ON, CA, L5J 1K2

Basic Function

Reporting to the Team Lead Customer Service, the Customer Service Representative is accountable for order management and customer service excellence. They are responsible for customer communication from order to fulfillment while working with Sales and Global Supply Chain to fulfill customer orders. They are the primary point of contact for customers. The Customer Service role is progressive in nature where new employees will start learning more fundamental skills and eventually develop the more complex expertise required to offer a superior customer experience and personal development opportunities. This is a temporary full-time role for approximately one year in length.

Job Duties

  • Act as the primary point of contact, providing strong service for key accounts and distributors
  • Receive, expedite and accurately process to completion all sales orders in SAP or iBuy to meet customer expectations
  • Coordinate, confirm and communicate all deliveries to the customers
  • Work with customers, sales representatives, production and distribution to effectively fulfill customer requirements including completion of all appropriate documentation
  • Run daily open order reports along with monthly billing due list processing to ensure we are capturing all pending order and invoices
  • Resolve order and delivery problems often with return coordination on behalf of the customer in a professional and timely manner
  • Provide customers with technical information, technical data sheets, promotional materials and material safety data sheets as necessary
  • Promote and enforce internal quality procedures and policies
  • Make appropriate product and packaging recommendations based on customer queries
  • Manage accounts with special requirements to ensure a strong customer experience
  • Provide peer training and onboarding of new team members through shadowing and coaching
  • Offer Subject matter knowledge of Customer Service Systems like iBuy, SAP, Salesforce to ensure we are compliant and fully adopted
  • Month end Reporting responsibilities for certain desks
  • Ensure compliance in our training documentation and programs

 

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion

Experience

  • Two or more years of experience in a customer service related role
  • Experience in end-to-end order management role is preferred

Education Level

  • Post-secondary education

Required Skills

  • Fluently bilingual in both verbal and written French and English languages 
  • Excellent time management and organizational skills to manage a workload in a fast paced, high volume environment
  • Strong communication skills, both verbally (for over the phone communication) and written (for email communication)
  • Exceptionally strong customer service focus, with an ability to translate customer requests into actionable results
  • You adhere to process and strive for operational efficiency
  • You collaborate and solve problems effectively with external and internal partners
  • Process improvement mindset
  • Work well under pressure and in a fast pace environment
  • Knowledge of lubricant product applications, such as Active Learner, is an asset 

Work Conditions

  • This is an office based role
  • This is a temporary full-time role for approximately one year in length

Physical Requirements

Job conditions require standing, walking, sitting, twisting, stooping, crouching, kneeling, talking or hearing, making precise hand and finger movements, reaching or grasping. Job conditions may require making visual inspections, lifting and/or carrying up to 25lbs, pushing and/or pulling up to 25lbs, climbing up to 3ft, ability to operate and drive all assigned company vehicles at company standard insurance rates, with valid state driver’s license and proof of insurance, working in confined spaces, and perceiving color differences.

Our One HFC Culture:

Our one HFC Culture focuses on four key values of safety, integrity, teamwork and ownership.  They influence our decisions, shape our behaviors and keep us connected across the entire organization.  Safety is first.  We care about our people and work tirelessly to make sure they return home safely, every day.  Everything we do is done with integrity.  We encourage growth and exciting possibilities by championing a culture of teamwork and ownership.

About HollyFrontier Corporation

HollyFrontier Corporation, headquartered in Dallas, Texas, is an independent petroleum refiner and marketer that produces high value light products such as gasoline, diesel fuel, jet fuel and other specialty products. HollyFrontier owns and operates refineries located in Kansas, Oklahoma, New Mexico, and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. In addition, HollyFrontier produces base oils and other specialized lubricants in the U.S., Canada and Netherlands, and exports products to more than 80 countries. HollyFrontier also owns a 57% limited partner interest and a non-economic general partner interest in Holly Energy Partners, L.P., a master limited partnership that provides petroleum product and crude oil transportation, terminal line, storage and throughput services to the petroleum industry, including HollyFrontier Corporation subsidiaries.

Equal Opportunity Employer

HollyFrontier Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.

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